With DCMS, HeiTech focuses on providing operational and technical consultancy, thus enabling clients to utilize their time and resources for other crucial business purposes. The company offers facility management services to manage various data center operations such as console and change management. Through its technical consultancy services, HeiTech handles numerous solutions across an array of operating systems, database storage, system automation, and online teleprocessing. In case of downtime or data loss, HeiTech’s BRMS implements business continuity plan (BCP), disaster recovery plan (DRP), or any other necessary recovery solution to minimize revenue impacts or losses. With BRMS’ fully integrated and customized backup solution, clients can ensure business continuity with logical and physical security.

HeiTech’s cloud computing services include infrastructure, disaster recovery, back-up, platform, software, and security operations center offered “as a service” to its clients. The company provides flexible cloud computing services tailored to a client’s business requirement from building a private cloud, hosting cloud infrastructure to managing shared cloud services. “Our cloud computing services streamline clients’ budgets, saving on capital expenditure, hardware-software operations, and maintenance expenses,” explains MdLassim.

The company also takes care of the network through its managed network services that support multi-protocol applications. Since the company’s network infrastructure consists of multiple telecommunication carriers, HeiTech can offer exceptional operational and network connectivity to clients.

HeiTech has significantly created greater efficiency in its network facilities by the consolidation of their network nodes nationwide to reduce the cost of operations while servicing customers. All customers’ circuits involved in node optimization activities are relocated/upgraded to Core Nodes on Metro E connectivity from leased lines. “With this initiative, we have managed to reduce operational cost by 10 percent on an annual basis, eliminate inefficient node investment, and most importantly save energy.”

"Our solutions are driven by customer focus to improve customer experience (cx) leveraging digitalization and digitization (dx) based technologies"

From a security standpoint, the company offers managed security services including vulnerability, intelligent threat as well as compliance management and consultancy. “We provide nationwide support for security services like anti-virus deployment and maintenance support,” says MdLassim.

Upgrading these solutions and services with the latest technological developments, HeiTech is considering to implement IBM Cloud Private (ICP) for cloud-based solutions and IBM QRadar for the security information and event management (SIEM) solution. “IBM’s latest zEnterprise mainframe server is a fitting platform for social, mobile, analytics, and cloud (SMAC) solutions, running on Linux as well as a traditional z/OS,” elaborates MdLassim. Also, HeiTech is now exploring ways to run its cloud services on a z/Linux platform and come up with cost-effective solutions that ensure reliability, accessibility, and security of clients. “To stay ahead of the curve, we have invested in various hardware and software such as IBM mainframe, enterprise storage, network equipment, enterprise servers, backup, and virtualization software.”

Interestingly, the company has also established its own Center of Excellence (CoE) for a data center that specializes in technology evaluation on the smart data center, hyper-converged infrastructure, database platform, information management, and protection. Similarly, the CoE also focuses on cloud computing, security and network services.

The Winning Combination for Digital Transformation

Exemplifying the efficacy of HeiTech’s offerings is the Linux One solution that was used to replace the UNIX server for a client’s core banking platform. As a result, the total cost of ownership (TCO) reduced and the performance improved by up to five times. Similarly, the company has also worked with the Malaysian Road Transport Department (RTD) that manages more than 28 million vehicles and 14 million licensed drivers. The combined synergies of HeiTech and IBM implemented a system to meet the RTD’s business needs and operational requirements. The system enabled the RTD to cope with the projected annual increase of more than 1 million cars and 500,000 drivers. “We have improved customer touch point for them with the faster turnaround time for their business transactions that can be done through omnichannel means such as mobile apps and portals and kiosks.”

From revamping the way a government serves its people in modifying the approach of organizations in fulfilling their customers’ needs, HeiTech has played an instrumental role in transforming industries nationally as well as globally. “Our solutions are driven by customer focus to improve customer experience (CX) leveraging digitization based technologies,” says MdLassim. Needless to say, such achievements have powered the company’s journey to become a global leader in the ICT world. The awards it has won including IBM Transformation Award for the enterprise cloud platform, Frost and Sullivan 2018 Malaysia IT Infrastructure Services Competitive Strategy, Innovation and Leadership Award, Top Silver Partner and Commercial Partner of the Year, can further highlight the HeiTech’s success. HeiTech has also been featured in this same magazine for 25 Most Promising Disaster Recovery Service Providers in 2016.

The innovative suite of solutions and services has earned HeiTech a number of ISO and other certifications. However, the key differentiating factor for the company is its infrastructure comprising data center and disaster recovery facilities, cloud hosting services, network nodes, call centers, and regional support centers. “We focus on three key factors for our business—technology, people, and process,” remarks MdLassim. The company is always on a lookout for latest cutting-edge technology to bring value to customers and invest in staff competency development through certified training. “We are always looking forward to maximizing the value of human capital to align with the company objectives, values, strategies and the needs of all stakeholders.”

By leveraging its top-notch and up-to-date infrastructure based services, HeiTech aspires to become the frontrunner in the digital transformation (DX) space. “We have set up a specialized unit looking into DX-related solutions, whereby we are doing R&D for few use cases with regards to DX solutions,” comments MdLassim on the company’s future plans. Marching further toward the goal of leading the DX market, the company has started undertaking projects ranging from mobile app development and internet of things (IoT) to the blockchain, analytics, and business intelligence. HeiTech has developed a big data and analytics platform named OrchestraX, which can be further developed for BI, IoT and Blockchain solutions. Along with its strategic partners, the company is well poised to expand geographically.